Privacy Policy

About this policy

Stellar Bathrooms (ABN 85 320 828 414) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information that is necessary to provide our services. This may include:

• Your name, phone number and email address
• Your property address, for the purpose of arranging and completing a site visit and quote
• Details about your renovation project
• Payment information, where required to complete a transaction
• Communications between you and Stellar Bathrooms

How we collect information

We collect information directly from you when you:

• Submit an enquiry or quote request through our website
• Contact us by phone or email
• Engage us to carry out renovation work
• Communicate with us during the course of a project

We may also collect information through cookies and similar technologies when you visit our website. See the Cookies section below.

How we use your information

We use your personal information to:

• Respond to your enquiry and arrange a free site visit
• Prepare and deliver a fixed-price quote
• Complete the renovation work you have engaged us to do
• Communicate with you about your project, including scheduling updates
• Send compliance certificates and warranty documents at handover
• Comply with our legal obligations
• Improve our website and services

We will not use your information for unrelated purposes without your consent.

Disclosure of your information

We may share your personal information with:

• Tradespeople and subcontractors engaged to work on your project, to the extent necessary to complete the work
• Our insurers and legal advisers, where required
• Government or regulatory bodies, where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Data storage and security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Cookies

Our website may use cookies to improve your browsing experience and to collect anonymous usage data. You can disable cookies in your browser settings, though some website features may not function as expected if you do.

Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete or out of date. To make a request, contact us at info@stellarbathrooms.com.au.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may contact us to make a complaint. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

For privacy-related enquiries, please contact:

Stellar Bathrooms
Phone: (02) 6255 9962
Email: info@stellarbathrooms.com.au
ABN: 85 320 828 414